Privacy Policy

At LBG Builders we value and respect your privacy.  This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and interact with our website.  Please read this policy carefully to understand our practices regarding your personal data.

Information we collect:

Personal Information: We may collect personal information such as your name, email address, phone number, and any other information you voluntarily provide to us through our website’s contact forms or when you communicate with us via email or other means.

  • Usage Information: We automatically collect certain information about your visit to our website, including your IP address, browser type, referring/exit pages, operating system, date/time stamps, and website navigation patterns. This information is used to analyse trends, administer the website, track user movements, and gather demographic information.
  • Cookies: We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that enable us to recognise your device and capture certain information, such as your preferences and browsing activity.

Use of information:

  • provide building services to you.
  • Apply for a guarantee on your behalf
  • Apply for insurance on your behalf
  • Communicate with you and assist with queries, requests, and complaints
  • provide information about the Builder’s products and services
  • send you company newsletters or promotional materials, and to process your payments.
  • We use the usage information collected to improve our website’s functionality, enhance user experience, and for analytical purposes to understand how visitors engage with our website and improve its content and performance.
  • Cookies: Cookies help us personalise your experience and deliver relevant content and advertisements. They also allow us to recognise returning visitors and remember their preferences.

Besides our staff, we share this information with:

  • Xero in order to bill you for your build.
  • Council and Government in order to comply with their requests
  • Halo Guarantee in order to Insure your home while we are building it.
  • An insurance company in order to take out Contract Works Insurance on your build.

Data Security:

  • We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
  • While we strive to protect your personal information, we cannot guarantee the security of information transmitted over the internet or stored on our servers. Therefore, you acknowledge and accept this inherent risk.

Third-Party Links:

  • Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites. We recommend reviewing the privacy policies of those websites to understand their data practices.

Contact Us:

  • If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at
  • By using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy

Data Storage:

  • We keep your information for ten years at which point we securely destroy it by securely erasing all digital information and sending paper information to a professional document destruction company.